FREQUENTLY ASKED QUESTIONS
Craft Supply US is an Internet based business. We do not have a physical location for you to walk in to.
That being said, we are “open” for many more hours than a retail location could offer.
We ship within two business days of receiving your order, so rest assured that shopping with us, online, is secure and fast, it saves you time, and keeps you out of traffic!
We now offer two methods of payment:
- Direct Payment: All transactions are processed through Paypal. Paypal accepts VISA, MasterCard, American Express and direct bank payments.
- Installment Payments: Are available thru Afterpay where you can buy what you want today, and pay for it in four equal installments, interest-free. Installment payments are available on cart totals over $35.
We provide professional photos of our items, as well as provide exact measurements and descriptions. Because we offer this detailed information, we don’t offer returns or exchanges.
We charge a flat rate based on the heaviest item.
We do offer free shipping in the US, for orders over $30.
Orders must be shipped to the verified address that Paypal or Afterpay has on file, for your account.
We cannot and do not change shipping addresses, after an order has been placed.
Please read all descriptions carefully.
Some listings allow you to choose the exact item you want, while other listings just show a representative photo of the item that is for sale.
If you have any questions about a product, please email us before purchasing, as all sales are final.