Craft Supply US is an Internet based business. We do not have a physical location for you to walk in to.
That being said, we are “open” for many more hours than a retail location could offer.
We ship 3-4 business days after receiving your order, so rest assured that shopping with us, online, is secure and fast, it saves you time, and keeps you out of traffic!
All sales are final. We do not offer returns, refunds, or cancellations.
We provide professional photos of our items, as well as provide exact measurements and descriptions. Because we offer this detailed information, we don’t offer returns or exchanges.
We charge a flat rate based on the heaviest item in your order.
We do offer free shipping in the US, for orders over $75.
All purchases made via PayPal or Afterpay will only be shipped to the verified billing address on file. If you need shipment to an address other than your billing address, payment must be made via direct bank transfer.
We cannot and do not change shipping addresses, after an order has been placed.
We are happy to ship to our International customers via USPS Priority Mail or Express Mail. All items shipped are marked as “Merchandise” on the Customs Form and are declared for full purchase price. Insurance coverage is included in our shipping costs so any loss or damage caused to items during shipment must be resolved with the Post Office.
Taxes, customs and/or import duties, that are charged by your Country, are the direct responsibility of the customer and are in addition to our shipping charges.
If your Country does not show up during the checkout process, please Contact Us to have it added.
Please read all descriptions carefully.
Some listings allow you to choose the exact item you want, while other listings just show a representative photo of the item that is for sale.
If you have any questions about a product, please email us before purchasing, as all sales are final.
We offer two methods of payment:
- Direct Payment: All transactions are processed through Paypal. Paypal accepts VISA, MasterCard, American Express and direct bank payments.
- Installment Payments: Are available thru Afterpay where you can buy what you want today, and pay for it in four equal installments, interest-free. Installment payments are available on cart totals over $35.
Orders are processed and shipped within 3-4 business days after receiving payment.
We ship via USPS Ground Advantage which will add on an additional 2-9 days shipping time. If you want faster shipping, and would like to upgrade to USPS Priority or Express Mail, UPS Next Day, or UPS Overnight, please read the next FAQ below, about shipping upgrades.
NOTE: Saturday and Sunday are not business days. If you place an order on a Friday, it will not ship out until the following Wednesday or Thursday, (the 3rd or 4th business day.) If the following Monday is a Holiday, then your package will ship out on Friday. Please keep these processing times in mind, when placing your order.
Once your package has shipped, (after our 3-4 business day processing time), you will be sent a tracking number via email, so make sure you have provided us with the correct email address. Tracking will also be uploaded in to your account on our website, so you can always check it there, as well.
It is your responsibility to watch the tracking on your package.
If four business days have passed, and you haven’t received a tracking number, please check your email spam folder.
ALL SALES ARE FINAL.
We do not accept returns, exchanges, or cancellations.
LOST PACKAGES: If your package is lost during shipment, or tracking doesn’t show any movement, please contact your local USPS Office, with your tracking number, as they are responsible for delivery of your package. Or, you can open a “Missing Mail” search on USPS.com. There is nothing we can do to help locate the package.
DAMAGED PACKAGES: All orders are shipped fully insured. If your package is damaged during shipment, please take photos of any damage to the box and/or item, and contact us immediately, so that we can start the claims process with the shipping company.
Please be advised that all loss/damage claims are fully investigated, and you will be required to supply information to the insurance company. Also, please be aware that the loss/damage claims process can take up to 30 days to complete.
On high value orders, we may require signature confirmation on delivery. If no one is home to sign for your package, the USPS will leave an Orange slip of paper, which lets you know that you can schedule re-delivery, or you can take that slip of paper in to your local Post Office, to sign and pick up your package. If you do not schedule re-delivery or pick up your package within 15 days, the USPS will return the package to us, and you will have to pay to have it shipped back to you again.
If this happens, please contact your local Post Office and/or Mail Carrier, with your tracking number, as they are the only ones who can look into this for you.
The USPS is responsible for delivery of your package. There is nothing we can do, to help locate the package.